The Real Business of IT (Gartner)

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The Real Business of IT

If you’re a general manager or CFO, do you feel you’re spending too much on IT or wishing you could get better returns from your IT investments? If so,

  • Examine what’s behind this IT-as-cost mind-set.
  • In The Real Business of IT, Communicate about the business value
  • Get stuck discussing budgets rather than contributions to the organization.
  • Combat this mind-set by first using information technology to generate three forms of value important to leaders throughout the organization
    • Value for money when your IT department operates efficiently and effectively,
    • An investment in business performance evidenced when IT helps divisions, units, and departments boost profitability
    • The personal value of CIOs as leaders whose contributions to their enterprise go well beyond their area of specialization
    • Show how to communicate about these forms of value with non-IT leaders so they understand how your firm is benefiting and see IT as the strategic powerhouse it truly is.
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The Real Business of IT to create Business Value

 

Real Business of IT: How CIOs Create and Communicate Value

If you’re a general manager or CFO, do you feel you’re spending too much on IT or wishing you could get better returns from your IT investments? If so, it’s time to examine what’s behind this IT-as-cost mind-set.

In The Real Business of IT Book, Richard Hunter and George Westerman reveal that the cost mind-set stems from IT leaders’ inability to communicate about the business value they create so CIOs get stuck discussing budgets rather than their contributions to the organization.

The authors explain how IT leaders can combat this mind-set by first using information technology to generate three forms of value important to leaders throughout the organization:

Value for money when your IT department operates efficiently and effectively, an investment in business performance evidenced when IT helps divisions, units, and departments boost profitability.

The personal value of CIOs as leaders whose contributions to their enterprise go well beyond their area of specialization, the authors show how to communicate about these forms of value with non-IT leaders so they understand how your firm is benefiting and see IT as the strategic powerhouse it truly is.

 

About the Author

 

Richard Hunter is Group Vice President and Gartner Fellow in Gartner Executive Programs, a division of Gartner, Inc., the world’s largest technology research firm.
Since joining Gartner, Inc. in 1995, Hunter has been a leading analyst in Gartner’s coverage of applications development methodology, IT architecture, and knowledge management.

In his current role, Hunter is nationally renowned for his research and expertise on information security, privacy, and IT risk management.

George Westerman is a Research Scientist in the Center for Information Systems Research at the MIT Sloan School of Management.

His research on IT risk management and IT leadership has been warmly praised by IT and Non-IT Executives around the world. He has been quoted in CIO Magazine, The Economist, and other leading publications.

His work has appeared in Sloan Management Review, IBM Systems Journal, Harvard Business School cases, and Gartner Group executive reports, as well as academic journals.

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